You’ll see us discussing customer service and quality control a lot – or practice, planning, performance. That’s because office cleaning is as much about customer service as it is results. You’ll find customers of all types; Some will be picky, some very agreeable, and others incredibly laid back. Customers of every type will be grateful […]
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Creating a Customer-Focused Culture – In the cleaning industry, many companies speed through their work to try and make a profit in the shortest time frame possible. This translates not just into many angry customers, but very poor quality work. The secret to avoiding this? Bidding a fair price. Spend the necessary time to do […]
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Commercial cleaning is a dirty business. Full service cleaning and scheduled maintenance helps prevent a facility from quickly losing its luster. Commercial cleaning is more than just mopping and vacuuming. In order to avoid becoming overwhelmed, and missing some key details, it’s important to start an establishment in a routine schedule of full service maintenance.. […]
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In commercial cleaning, it is very important to have proper management in place, as well as a consistent training program. Attention to detail, especially detail cleaning, should be taught and not just expected. Every few months, we like to give our building supervisors an opportunity to display their talents in detail cleaning. By having them […]
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In the commercial cleaning business, the reward is in the details. Any commercial cleaning crew that is worth its weight, is willing to go the extra mile for all of their clients. They’re willing to take on the little things, to get to the bigger things. It’s almost contradictory to say this, as your cleaning […]
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S&S Janitorial Services sees every job, simple or challenging, as an opportunity to grow as a team. One of our specialty services is cleaning tile flooring. For over 20 years we have encountered some seriously dirty and worn floors. I was originally trained in cleaning tile flooring at the old General Electric site in Pittsfield […]
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by Derek Scully Owner of S&S Janitorial Services, Pittsfield Ma. I have been cleaning and managing commercial buildings for over 20 years, and have experienced some great adventures in commercial cleaning to share with you. Perhaps one of my favorite stories was my acquisition of the Holiday Inn Sales Center at Oak and Spruce Resorts. […]
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Carpet spotting can make a huge difference in the way your office looks to the naked eye. When someone walks into your office and sees a huge coffee stain on the rug, it lessens your chances to make a great first impression. Carpet stains can tell a potential client that you are not serious about […]
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Winter is one of the harshest times of the year to keep your home or business looking professional and clean. The window is the eye to the business or home, as it is the first thing people see as they get ready to enter. You definitely want to present a pleasant view from both inside […]
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When winter comes, it brings with it many obstacles pertaining to caring for your business. Oftentimes slush, ice, and dirt form along your entrance, causing a slip hazard. This results in the need for ice melt to be dropped in front of your business, which in turn can be tracked all over the building. In […]
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